So to keep matters fairly represented and up to date I found the hold on my Amazon UK account had been removed in the early hours of the morning. It would appear in the process of closing my inactive seller’s account my buyers account was also put inexplicably on hold. This is an unusual occurrence and just a freak phenomenon.
I cannot begin to say how grateful I am to Amazon’s Social Media Team for jumping on this and resolving this within a ground-breaking twelve hours! Now that’s a team that deserves an award! Particularly the representative dealing with my case, Tara S, was approachable, processing efficient and I cannot sing her praises enough.
I really am grateful to be back in control of my apps, games and books, but SIX WEEKS?! With no explanation? All I had to do was go public and raise a little noise on Twitter rather than follow a complaints procedure and send registered delivery letters. It certainly doesn’t work to keep grievances private if you want to get somewhere. I am delighted grateful to have my account fully restored, but I’m not as confident in Amazon services as I was prior to these six weeks of Kindle Hell.
Unfortunately my six weeks of not being able to order using my projecting cannot be refunded addressed and I’ve missed two Kindle First books, but Amazon have kindly given me £25 to spend on Kindle books-what more could a Bookworm possibly want? I just hope neither I nor any other bibliophiles experience anything like it again.
Thank you to all who helped me spread the word and tuned into my Amazon woes, I wish I had told you all about it sooner and saved myself weeks of misery. It just goes to show United we can achieve so much.
Ajoobacats Blog 
Fabulous news.
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Thank you, Rosie and thank you for guiding me to social media.
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mighty! good to hear it’s all sorted now! 😊
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Thank you, I’m astonished at how quickly it was sorted after I blogged about it.
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I am glad it all worked out. I wish Google was that easy to work with.
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Thank you, maybe you ought to target Google’s social media team.
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Yay!!!! glad it all got sorted out. I was beginning to worry about how soon this will get resolved.
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Me too, I was losing hope. I’m glad too but part of me is still peeved customer service wasn’t able to solve this weeks ago. C’set last vie, I suppose.
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Hooray! But it’s not, actually, a freak occurrence. The cause of my own minor problem with Amazon was entirely down to a seller account which I cannot close. The reason I cannot close it is the same reason I cannot use it – several years ago they started to require certain business details (which I don’t have) to be provided before one can trade or, in my case, cease trading! I think we see now where the epicentre of the problem lies. Anyone else gets caught the same way – an inactive seller account is probably at the bottom of it. Thought you’d closed it? Think again.
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I got an email telling me my sellers account was closed on 23/12/2016, and I couldn’t appeal the decision. I was delighted as I didn’t use it, but it seems they put my buyers account on hold too. If I’d known of all this nuisance I would never have opened a sellers account I think I sold a handful of books and an ice cream maker I didn’t want three years ago, hardly significant enterprise.
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